Tell customers that the shared workspace is powered by Aligned, a platform built for customer-facing collaboration. Aligned stores customer data in AWS, follows high security standards, has completed penetration tests, holds ISO/IEC 27001:2022 certification, and has a SOC 2 Type 2 report. When you share sensitive information, control access with stricter Room permissions such as Require Email Address to Enter, Only Permitted Users Can View, or Password Protection. Buyers open the workspace in a browser, with no special software required.
Prerequisites & Requirements
Plan: All plans
Permissions: User with permission to share the Room
Technical Specs:
Customer data is stored in AWS
Aligned has completed penetration tests
Aligned holds ISO/IEC 27001:2022 certification
Aligned is SOC 2 compliant, with a SOC 2 Type 2 report covering the Security criteria
Rooms use encryption and other measures to protect shared information
Rooms are web-based and open in a browser
How to explain Room security to a customer
Tell the customer the workspace is managed by Aligned.
Explain the core security points:
Customer data is stored in AWS
Aligned has completed penetration tests
Aligned holds ISO/IEC 27001:2022 certification
Aligned is SOC 2 compliant
Explain that you can control access before you share the Room.
In Share, choose the permission level that fits the sensitivity of the content:
Anyone with a Link
Anyone with the Link (Ask for Name)
Require Email Address to Enter
Only Permitted Users Can View
Password Protection
Use stricter access settings when you share pricing, legal documents, security materials, or other sensitive content.
What the Buyer sees
With Anyone with a Link, the buyer enters directly.
With Anyone with the Link (Ask for Name), the buyer can enter a name or email.
With Require Email Address to Enter, the buyer must enter a valid email before entry.
With Only Permitted Users Can View, only approved email addresses can enter.
With Password Protection, the buyer must enter the Room password.
Troubleshooting & Error States
Q: Can anyone with the link access this workspace?
Answer: No, not if you choose Require Email Address to Enter, Only Permitted Users Can View, or Password Protection.
Q: Which permission should I use for sensitive content?
Answer: Use Only Permitted Users Can View or Password Protection.
Q: Do buyers need to install anything to access the workspace?
Answer: No. Buyers open the Room in a browser.
Q: How do I make the workspace more secure after I already shared it?
Answer: Open Share and raise the Room permission level.
Q: How can a customer get Aligned's ISO 27001 certificate or SOC 2 report?
Answer: The customer can contact Aligned Support at [email protected]. Aligned shares the SOC 2 report after a non-disclosure agreement (NDA) is signed. See Does Aligned have ISO 27001 certification?
Security & Operations
Aligned's SOC 2 Type 2 report covers the Security criteria, and Aligned holds ISO/IEC 27001:2022 certification.
Aligned monitors and maintains its security practices continuously.
Room access is controlled at the sharing level, so you can match the access model to the content you share.
Pro-Tips
Start with lighter permissions for early-stage content, then raise access before you add pricing, legal, or security documents.
Use Require Email Address to Enter when you want visitor identification, and use Only Permitted Users Can View when you need a strict allowlist.